General FAQs
LightCh8in tsis muag ncaj qha rau cov neeg siv kawg, koj yuav tsum nkag mus rau hauv koj tus tswv cuab account kom pom cov nqi.Txhawm rau sau npe ua tus tswv cuab, koj yuav tsum:
- Sau ib daim ntawv thov luv nrog koj cov ntaub ntawv tuam txhab.
- Upload cov ntaub ntawv txhawb nqa (daim ntawv tso cai ua lag luam thiab daim ntawv tso cai muag khoom), thiab xa mus rau peb lub vev xaib.Peb yuav tshuaj xyuas thiab pom zoo koj daim ntawv thov hauv 24 teev tom qab xa ntawv.
1) Sau npe thiab nkag rau hauv koj tus account.
2) Ntxiv cov khoom koj xav yuav rau koj lub tawb nqa khoom.
3) Ua kom tiav cov txheej txheem them nyiaj.
4) Lub kaw lus yuav ceeb toom rau koj thaum koj xaj khoom xa tuaj thiab muab tus lej taug qab.
Peb lees txais PayPal thiab Credit Card them nyiaj.
LightCh8in tsis muag rau cov neeg siv kawg ncaj qha.Cov neeg cog lus yuav tsum tau nkag mus rau hauv lawv tus lej account ntawm www.lightch8in.com txhawm rau saib cov nqi.
Mermership thiab luv nqi:
Tsim ib tus account LightChain thiab nkag mus kom tau txais cov nyiaj cheb tshwj xeeb thiab muab thiab tau txais kev xa khoom dawb ntawm txhua qhov kev txiav txim ntau dua $ 500 thiab $ 10 tus nqi xa khoom ncaj qha rau txhua qhov kev txiav txim qis dua $ 500, muaj rau cov tswv cuab nkaus xwb.
Sau koj daim coupon code ua ntej kos tawm kom tau txais koj cov luv nqi.
Txhawm rau ua haujlwm zoo tshaj plaws rau peb cov neeg siv khoom, tuav tus nqi sib tw thiab muab qhov zoo tshaj plaws deals & kev txhawb siab rau peb cov tswv cuab, peb tsis qhia peb cov nqi rau cov pej xeem, thov tsim ib tus account thiab nkag mus saib koj tus nqi.
Koj tuaj yeem mus rau qhov tsim tus account txuas ntawm peb lub vev xaib thiab sau cov ntaub ntawv thov.Koj yuav tau txais koj cov ntaub ntawv nkag mus rau hauv tus account thiab tus nqi ntawm cov tswv cuab thaum koj qhov kev thov tau txais thiab ua tiav.
Shipping thiab kev yuav khoom
Peb muab pub dawb shipping rau peb cov tswv cuab ntawm tag nrho cov xaj tshaj $ 500 thiab $ 10 tus nqi xa khoom xa tuaj rau kev txiav txim qis dua $ 500.
Thaum tso koj daim ntawv xaj, koj tuaj yeem xaiv ntawm peb cov luv nqi UPS Express ceev shipping xaiv ntawm checkout.
Txhua yam khoom hauv Tshuag xaj ua ntej 3: 30 EST yuav xa khoom tib hnub.Kev txiav txim yuav xa los ntawm ib qho ntawm peb cov koom tes xa tawm thoob plaws lub tebchaws thiab yuav tsum tuaj txog hauv 1-3 hnub nyob ntawm koj qhov chaw nyob
Kev txiav txim yuav xa los ntawm qhov chaw nyob ze tshaj plaws nyob ntawm tus neeg muag khoom cov khoom muag.
Kev txiav txim 3: 30 EST yuav xa khoom tib hnub 1-3 hnub nyob ntawm qhov muaj
Yog tias qhov kev txiav txim tsis tau ua tiav, koj tuaj yeem kho lossis ntxiv cov khoom rau koj daim ntawv xaj.Koj yuav tau txais email ceeb toom rau koj thaum qhov kev txiav txim tau ua tiav.
Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.
Koj yuav tau txais thiab email nrog cov ntaub ntawv taug qab ceeb toom koj thaum qhov kev txiav txim tau ua tiav.
Email our team at customerservice@lightch8in.com with your order number and details on the missing item(s). Customer service will contact you to resolve the issue.
Cov khoom muag tau hloov kho txhua hnub thiab teev rau txhua yam khoom ntawm peb lub vev xaib.
All available finish options are listed for each item on our website. Custom finishes are available with a minimum order quantity and can be requested by emailing us at customerservice@lightch8in.com.
Txhua qhov kev xaiv kub muaj xim muaj nyob rau txhua yam khoom ntawm peb lub vev xaib.
Special order color temperatures are available on request. Please email customerservice@lightch8in.com with more information.
Nyem rau ntawm daim ntawv spec nyob rau hauv cov lus piav qhia ntawm peb lub vev xaib kom saib lossis rub tawm daim ntawv spec.
Kev kwv yees rov qab xa khoom hnub yuav muab teev rau ntawm cov ntaub ntawv khaws cia rau txhua yam khoom hauv lub vev xaib.
Email customer service at customerservice@lightch8in.com if your discount code wasn’t applied.
Email customer service at customerservice@lightch8in.com to cancel any order. Refunds will be processed once the cancel request has been received. Once an order has been shipped, customer is responsible for return shipment. Refunds will be issued once the returned items have been received.
Thov tshawb xyuas koj qhov kev lees paub email rau kev taug qab cov ntaub ntawv.
Cov neeg siv khoom FAQs
Thov hu rau peb kom tau txais cov ntaub ntawv PDF, peb yuav daws nrog nws sai dua:
Mailing us: info@lightch8in.com Cia peb cov lus rau ntawm nplooj ntawv CONTACT.
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Rov qab thiab Warranty:
Click the RMA link on on the website. Fill out the requested information and email the completed forms to our team at customerservice@lightch8in.com and we will contact you to complete the return process.
Click the Warranty Claim/RMA link on on the website. Fill out the requested information and email the completed form to our team at customerservice@lightch8in.com. Submit photos of the products under warranty and customer service will review the information in order to honor your warranty claim.
Txhawm rau ua haujlwm zoo tshaj plaws rau peb cov neeg siv khoom, tuav tus nqi sib tw thiab muab qhov zoo tshaj plaws deals & kev txhawb siab rau peb cov tswv cuab, peb tsis qhia peb cov nqi rau cov pej xeem, thov tsim ib tus account thiab nkag mus saib koj tus nqi.
Koj tuaj yeem mus rau qhov tsim tus account txuas ntawm peb lub vev xaib thiab sau cov ntaub ntawv thov.Koj yuav tau txais koj cov ntaub ntawv nkag mus rau hauv tus account thiab tus nqi ntawm cov tswv cuab thaum koj qhov kev thov tau txais thiab ua tiav.
Nyem qhov RMA txuas rau ntawm lub vev xaib.Sau cov ntaub ntawv thov thiab email ua tiav daim foos rau peb pab neeg ntawmcustomerservice@lightch8in.comthiab ib tug neeg yuav hu rau koj kom ua tiav cov txheej txheem rov qab thiab xaiv qhov credit kuv tus account xaiv.
Cov ntaub ntawv Warranty suav nrog txhua yam khoom piav qhia ntawm peb lub vev xaib.
Yog lawm, tus neeg siv khoom yog lub luag haujlwm rau tus nqi thauj khoom rau tag nrho cov khoom xa rov qab uas twb tau xa lawm.Daim ntawv xa rov qab tuaj yeem thov ntawm tus neeg siv khoom tus nqi xa rov qab koj cov khoom thiab tau txais cov nyiaj rov qab lossis nyiaj qiv nyiaj.
Ntse (Bluetooth / WIFI) Teeb pom kev zoo
Txoj Kev 1: App ua haujlwm.
Nias lub teeb lub teeb, thiab cov tswj vaj huam sib luag pops nyob rau hauv qab ntawm lub screen.Nyem "Delete" nyob rau sab laug ces kaum ntawm lub tswj vaj huam sib luag.Tom qab "rho tawm" lub teeb, lub fixture yuav flicker maj mam peb zaug, qhia tias lub teeb yog tawm ntawm lub network thiab lub Hoobkas teeb tsa rov ua tiav.
Txoj Kev 2: Kev Ua Haujlwm Los Ntawm Tes.
Tig lub teeb rau 15 vib nas this, ces tua rau 5 vib nas this.Rov ua 4 zaug.Tom qab ua tiav, lub teeb yuav maj mam flicker rau 3 zaug, thiab nws qhia tias kev ua haujlwm tiav.
Flickertxhais tau hais tias lub fixture tej zaum ci, qee zaum dim;
Flashtxhais tau tias flash ceev thiab txawv txav.
Yog li thaum tig lub teeb, yog tias nws flickers maj mam, nws yog qhov qub;
Tab sis yog tias nws flashes tom qab lub sijhawm, qhov txawv txav, xyuas seb lub tshuab hluav taws xob puas ua haujlwm thiab Bluetooth txuas tau zoo.
Nws yog qhov qub yog tias lub flicker qeeb, nws txhais tau hais tias lub teeb yog tab sis tsis tau txuas nrog lub teeb liab Bluetooth.
Nws tsis tau rov qab kho lub Hoobkas teeb tsa, Koj tuaj yeem ua lub teeb kom rov pib dua lub Hoobkas los ntawm kev tuav haujlwm.
Tig lub teeb rau 15 vib nas this, ces tua rau 5 vib nas this.Rov ua 4 zaug.Tom qab ua tiav, lub teeb yuav maj mam 3 zaug, thiab nws qhia tias kev ua haujlwm tiav.
Siv lub App ntawm koj lub xov tooj ntawm tes los tshawb nrhiav thiab saib seb koj puas tuaj yeem tshawb pom cov teeb liab Bluetooth.Yog hais tias tus l, ces ntxiv thiab tswj teeb ncaj qha, Yog li nws yog ib txwm.Yog tias pom lub teeb pom kev, xyuas seb lub tshuab hluav taws xob thiab cov xaim puas ruaj khov los tsis yog.
Qhov ntau ntawm kev ntxiv teeb rau qhov kawg ntawm pab pawg yuav tsum tsis pub dhau 15 ft, thiab qhov ntau ntawm kev tswj cov teeb nyob deb li ntawm 30 ft.
Yog vim li cas:
1) Lub teeb liab tsis muaj zog heev, thiab tej zaum koj yuav xav tau txav los ze dua
2) Lub teeb lossis tau txais lub teeb liab rov qab los ntxiv dag zog rau lub teeb liab txais.Thov hu rau peb yog tias koj ntseeg hais tias koj xav tau ib tug repeater.
3) Lub xov tooj ntawm tes version tsis sib xws nrog peb Bluetooth module.
4) Lub xov tooj ntawm tes nyob ze ntawm lub teeb yuav tsum tsawg dua 15 ft thaum ntxiv teeb lossis siv qhov tseeb version ntawm lub xov tooj ntawm tes.
BLE Mesh xav tau lub cuab yeej tsawg kawg txhawb Bluetooth 4.0+ LE, yog li App xav tau raws li hauv qab no:
Android 4.4.2 lossis tshaj 4.4.2
iOS 9.0 los yog tshiab system version, iPhone 4S los yog newer version.ewer
BLE Mesh xav tau lub cuab yeej tsawg kawg txhawb Bluetooth 4.0+ LE, yog li App xav tau raws li hauv qab no:
Android 4.4.2 lossis tshaj 4.4.2
iOS 9.0 los yog tshiab system version, iPhone 4S los yog newer version.ewer
Ua raws li App lus qhia ntxiv ntxiv.Yog tias nws tseem tsis tuaj yeem ntxiv, tom qab ntawd xyuas seb lub Bluetooth qhib los yog tsis, yog tias tsis yog, qhib Bluetooth thiab rov qhib lub App ntxiv teeb.
Yog tias ntau lub xov tooj ntxiv teeb, ib lub xov tooj ntawm tes tawm ntawm App thiab txiav lub teeb, tom qab ntawd lwm lub xov tooj ntawm tes tuaj yeem txuas tau, nws txhais tau tias tsuas muaj ib lub xov tooj ntawm tes tuaj yeem tswj lub teeb tib lub sijhawm.
Tawm hauv App, xyuas seb lub Bluetooth qhib los yog tsis, qhib lub xov tooj ntawm tes Bluetooth thiab tom qab ntawd rov qhib lub App, rov ua dua App dua tom qab 30 vib nas this.